Operational Excellence (OPEX) goes beyond continuous improvement, cost minimisation and productivity maximisation. OPEX supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Operational Excellence is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation. The core of OPEX is applying the right tools to the right processes in the right culture. It is a crucial element of organisational leadership focusing on the continual development of organisational culture and operational processes.

This Operational Excellence training course will equip the participants with the knowledge, skills, and behavioural competencies required to support an Operational Excellence programme and contribute significantly to their organisation’s bottom line, reducing variation, defects, cycle times, lead times, waste, and costs within your operations.

It is designed for leaders and practitioners wishing to transform their organisations through strategy and culture and the application of operational excellence approaches, methodologies, processes, and tools.

After the training course, the participants will learn to:

• Prioritise and link improvement activities to achieve the organisation’s strategic objectives
• Review processes, suggest improvements and monitor the progress of the changes
• Manage projects and work processes to improve the effectiveness and efficiency of business operations
• Select and use relevant tools and methodologies in the context of operational improvement initiatives
• Implement lean organisation principles and methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper.
• Influence organisational culture and employee behaviour to support operational excellence

This training course is appropriate for everyone in the organisation but may be of particular interest to anyone charged with driving the improvement of operating performance.

It is suitable for a wide range of working professionals, including (but not limited to) the following:

• Managers
• Team Leaders
• Supervisors
• Technical Staff
• Healthcare Personnel
• Operations Personnel

This training course is based on interactive activities – group and individual exercises, case studies, and discussions – and formal delivery of the latest theory and thinking. The environment will be supportive, in which individuals with varying degrees of experience will be encouraged to share their current approaches and try out new ones they encounter in the training programme. It aims to be an enjoyable learning experience, and the mix of style and learning techniques will prove valuable to those that attend.

DAY ONE: OPERATIONAL EXCELLENCE PERSPECTIVES & STRATEGIC APPROACH

• The OPEX Framework, Principles, and Benefits
• Elements of Strategic Approach: McKinsey’s 7S, Balanced Scorecard, and Strategy Map
• McKinsey’s 7S Model
• Balanced Scorecard (BSC)
• Strategy Map
• Integrated Management Systems: Quality, Environmental, Safety & Health (ISO 9001, 14001, 45001)

DAY TWO: MANAGING PROJECTS

• Project Pipeline Development and Prioritisation
• Overview of Project Management Lifecycle
• Business Case Proposal
• Project Planning Toolbox: WBS, Gantt Chart, Risk Management etc.
• Project Execution & Monitoring
• Project Closure

DAY THREE: PRACTICES & METHODOLOGIES FOR OPERATIONAL EXCELLENCE

• Continuous Improvement
• Improving Cross-functional Processes: SIPOC, Swimlane
• Finding & Eliminating Wastes
• Reducing Costs of Quality (COQ)
• A3 Problem Solving, DMAIC & PDCA Cycle
• Theory of Constraints (TOC)

DAY FOUR: LEAN ORGANISATION PRACTICES

• Lean Management 4P Framework
• The 14 Principles Of Lean Organisation
• Tools Selection and Use: Idea Generation, Data Analysis, Decision Making
• Total Productive Maintenance (TPM)
• Visual Management: 5S, Kanban

DAY FIVE: CULTURAL LEADERSHIP

• Change Leadership
• Conflict Resolution
• Consensus Building
• Motivating Individuals
• Team Building